Terms & Conditions
Welcome to Jewels & Gems by Kajal. These Terms and Conditions (“Terms”) govern your access to and use of our website and products. By using our platform or purchasing our products, you agree to be bound by these Terms. If you do not agree with these terms, please do not use our services.
General Information
Jewels and Gems by Kajal is an online store that specializes in the sale of antique-style jewelry. We offer a variety of necklace sets, earrings, tikka, and other accessories for customers.
Product Information & Accuracy
At Jewels & Gems by Kajal, we make every effort to display accurate product descriptions, pricing, and images. However, due to the nature of antique and handcrafted items, actual products may vary slightly from images and descriptions.
Additionally, most of the stones used in our jewelry are translucent, which can cause slight color variations depending on lighting. The appearance of the jewelry may differ in various photos; for example, the stones may appear darker when placed on a table, while they may seem brighter when displayed on a mannequin due to increased light exposure. We strive to provide accurate and unaltered images, allowing you to make an informed choice based on the actual appearance of the product.
Order & Payment
Orders are processed once payment has been confirmed. Please note order processing can take 1-3 business day before package is sent out for shipping. We accept payments through various secure channels, including credit cards through Stripe, Square, and Interac.
Shipping & Delivery
We offer domestic and international shipping. Shipping costs will be calculated at checkout based on your location. Shipping times are only estimates provided by shipping carriers, and may vary depending on your location and selected shipping method. The customer/recipient is required to bear all the shipping and handling charges or customs charges.
At Jewelsngemsbyk we do our best to deliver within the agreed time, however we cannot be held responsible for any delays caused by the customs clearance of the destination country. We are not responsible for items dispatched to wrong address because of incorrect details given at check out.
Please note: PO BOX addresses are not accepted.
Returns & Exchanges
At Jewels & Gems by Kajal, all sales are final. We do not accept returns or exchanges under any circumstances. Please ensure that you carefully review your purchase before completing your order. Customized or personalized jewelry cannot be returned. Please see our Refund Policy for more information.
Intellectual Property
All content on the website, including images, logos, and product descriptions, is owned by Jewels and Gems by Kajal and is protected by copyright laws. You may not use any content without our express permission.
Privacy and Data Protection
We take your privacy seriously and will only collect and process your personal data as outlined in our Privacy Policy. By using our website, you agree to our data practices.
Limitation of Liability
Jewels & Gems by Kajal is not liable for any damages arising from the use of our website or products, except where required by law.
Price Changes
Please note that prices for our products may change at any time without notice. Sale items and promotional offers are subject to change or discontinuation at our discretion. Prices for items may fluctuate based on changes in quantity, restocking, or supplier pricing. We do not offer price matching, and we do not issue refunds for changes in price after purchase. Limited-time offers, discounts, and sales cannot be applied to pre-orders or custom orders.
Jewelry Materials and Allergies
Jewels & Gems by Kajal is not responsible for any allergic reactions or sensitivities that may arise from the metals or materials used in our jewelry. Please review the materials and product descriptions carefully to ensure that the item is suitable for you. We recommend consulting with a healthcare professional if you have any concerns regarding possible reactions.
Discount and Promotion Limitations
Discounts and promotional offers are not cumulative. We do not allow the stacking or combining of discount codes. Offers such as free shipping or promotion codes may not be used together on the same order.
Claims Process
For any claims regarding missing or damaged items, a 360° uncut parcel opening video is required. This video must show the entire unboxing process to verify the condition of the item upon arrival. Claims cannot be processed without this video.