Frequently Asked Questions

Do you offer customization or personalized jewelry?

Yes, at Jewels & Gems by Kajal, we specialize in creating custom jewelry pieces that are as unique as you are. With a wide range of customization options, you can transform traditional designs or create something entirely new. Whether it’s adjusting stone colors, mixing and matching elements, resizing pieces, or designing an entirely personalized set, we ensure that every detail matches your style.

To learn more and explore our custom options, please visit our Custom Sets page for more details.

Feel free to reach out to us via Instagram DM to start your custom order.

Yes, we offer international shipping to various countries. Shipping rates and delivery times are estimates and may vary depending on your location. You can check the shipping details at checkout.

Orders placed Monday through Friday (excluding holidays) will be processed and shipped within 2-3 business days. You will receive a confirmation email with tracking information when the order has shipped.

At this time only standard tracked shipping options are available with estimated shipping timelines as below: 

  • Canada – Standard Shipping Tracked (2-8 business days)

  • U.S. – Standard Shipping Tracked (5-11 business days)

  • Rest of the world – Standard International Shipping Tracked (5-23 business days)

Please note all shipping timelines are ESTIMATES, based on information provided by the shipping carriers. We are not responsible for any shipping delays

If you need urgent shipping and aren’t sure if your package will arrive it in time, then please contact us on our Instagram or Email

At Jewels & Gems by Kajal, all sales are final. We do not accept returns or exchanges under any circumstances. Please ensure that you carefully review your purchase before completing your order. For more information, please visit our Refund Policy page.

If your order has already been shipped, we will be unable to process a cancellation. Custom orders cannot be canceled.

If you would like to change your order please contact us on our Instagram or Email as soon as possible. Once your item has been shipped, we are unable to change your order. Custom orders cannot be changed once confirmed.

Once your order has been accepted, you will receive an ‘order processing’ and/or ‘payment confirmation’ email to acknowledge that your payment has been successfully received and processed.

Once your order has been processed and dispatched, you will receive a tracking number via email. You can use this tracking number on the carrier’s website to track your shipment.

We accept payments through major credit cards, debit cards, and payment services like Stripe, Square, and Interac e-Transfer (Canada only). You can select your preferred method during checkout.

Yes, our jewelry is designed with high-quality materials, including hypoallergenic metals like 22K gold-plated and Kundan stones. However, if you have specific sensitivities, please contact us for more detailed information about the materials used in each piece.

To keep your jewelry looking stunning for years to come, please follow these care tips:

  • Keep it Dry – avoid contact with water, perfume, lotions, or any harsh chemicals.
  • Always remove your jewelry before showering, swimming, or working out.
  • Store with Care – store pieces in a dry, airtight box or zip-lock bag to prevent tarnishing.
  • Keep each item separate to avoid tangling or scratching.
  • Handle Gently – handle your jewelry with dean, dry hands.
  • Put on your jewelry last after applying makeup. perfume, or hairspray.
  • Clean with Love – gently wipe with a soft, dry cloth after each use to remove oils/sweat.
  • Avoid using liquid cleaners, they may damage the finish.

At Jewels & Gems by Kajal, we make every effort to display accurate product descriptions, pricing, and images. However, due to the nature of antique and handcrafted items, actual products may vary slightly from images and descriptions.

Additionally, most of the stones used in our jewelry are translucent, which can cause slight color variations depending on lighting. The appearance of the jewelry may differ in various photos; for example, the stones may appear darker when placed on a table, while they may seem brighter when displayed on a mannequin due to increased light exposure. We strive to provide accurate and unaltered images, allowing you to make an informed choice based on the actual appearance of the product.